MRCOOL DIY Mini Split - 3 Zone Condenser + 230V (2x) 9K & (1x) 12K BTU Wall Mount Air Handler + 3x 35ft Line Set Appliance Package

At Home Living Paradise, we strive to provide a seamless shipping experience for our customers. Here's everything you need to know about our shipping policy:

Free Shipping to the Lower 48 USA

We offer FREE shipping on all orders to the lower 48 contiguous states of the USA. Your order will be delivered by FedEx Ground, FedEx Freight, or the most affordable available provider. Please note that the carrier will deliver your order curbside and will not bring it into your home, garage, kitchen, or elsewhere. Kindly arrange assistance if needed.

Order Cut Off Time

Orders placed by 12:00 PM Eastern Time will be processed on the same business day.

Processing time: 2-4 business days
Shipping time: 4-12 business days

Shipping Time and Tracking

Tracking Numbers: Tracking number(s) will be sent to the email provided within 2-4 business days after the order placement date. You can use this tracking number to monitor your shipment's progress. Shipping typically takes 4-12 business days after the processing date.

LTL Shipments

Large and heavy items such as ranges, refrigerators, or items exceeding 155 pounds will ship via LTL (less-than-truckload) shipment. The carrier will call to schedule a delivery appointment, and someone must be present to sign for the shipment upon delivery.

Damaged Packages

Immediate Action: If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, and note the damages with the delivery driver on the Bill of Lading or Freight Bill. Email support@homelivingparadise.com with your issue and photos. 24-Hour Reporting: Damages to the product must be reported within 24 hours of delivery. Failure to report damages within this timeframe may result in a denial of the claim.

Return Policy

All product(s) must be returned in their original condition, never installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects, and processes your return. Return shipping charges are not refundable.

Shipping Zones

Exclusions: Free shipping applies only to the 48 contiguous states. Shipping is not available for Alaska, Hawaii, Puerto Rico, Guam, and other US territories. International shipping, including to Canada, is not possible. Returns: Returns for shipments outside our shipping range will not be honored. Please contact support@homelivingparadise.com if you have questions regarding out-of-zone shipping.

We're dedicated to ensuring your satisfaction with Home Living Paradise. Our customer support team is here to assist you with any inquiries or concerns related to your order. Thank you for choosing us for your kitchen needs. We look forward to enhancing your culinary journey with the best in luxury kitchen appliances.

Frequently Asked Questions (FAQ)

Can I change my address?

If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at support@homelivingparadise.com.

Can I cancel my order?

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Welcome to Home Living Paradise, where your satisfaction is our top priority.

We understand that occasionally a product may not meet your expectations or requirements. To ensure a seamless shopping experience, we've created a comprehensive return policy that prioritizes your convenience while upholding fair guidelines. Please take a moment to familiarize yourself with our return process outlined below:

General Rules:

1. Reporting Returns: Return requests must be reported within 14 days of the delivery date. We cannot accept any return requests after this period.
2. Restocking Fee: A minimum of 30% restocking fee will be applied to any returns. This fee applies to orders cancelled or refused after shipment, as well as instances where incorrect shipment information leads to return to warehouse.
3. Eligibility Criteria: Only uninstalled, unused products in their original packaging, including the box and any pallet, are subject to this return policy. If the original packaging, including the box, is unavailable, the return will not be eligible.
4. Non-Eligible Products: Certain products are not eligible for returns or exchanges, including modified items, those not in resalable condition, and products not accompanied by an Order Number or original packaging materials. Accessories such as range hood extensions, short kits, and filters are also non-returnable.
5. Damaged Products: In the event of receiving a damaged order, clear photos of the damaged box should be taken upon delivery. Damages must be reported within 24 hours of delivery for prompt resolution.

Exchange Policy:

1. Reporting Exchanges: Exchange requests must be reported within 14 days of delivery.
2. Restocking Fee: A minimum of 30% restocking fee applies to exchanges.
3. Eligibility Criteria: Only uninstalled, unused products in original packaging are eligible for exchange.
4. Exchange Process: Exchanges involve the return of the original product, inspection by our warehouse team, refund processing, and the customer processing a new order for the exchange item.

Refund Processing:

Refunds will be issued after the warehouse receives, inspects, and processes your return or exchange. They will be credited to the original payment method and may take up to 72 hours to reflect on your statement.

Starting a Return:

1. Contact Us: If you wish to initiate a return, please reach out to our Customer Experience team promptly. You can contact us via email at support@homelivingparadise.com or call us at (800) 557-5160 during our business hours (Mon-Fri, 9:00 AM - 6:00 PM EST). Alternatively, you can use our live chat feature on our website during the same hours.
2. Provide Details: When contacting us, please provide your Order Number and details about the item(s) you wish to return. This information helps us locate your order quickly and efficiently process your return request.
3. Reason for Return: Let us know the reason for your return. Whether it's due to product dissatisfaction, damage, or any other issue, sharing the reason helps us understand your needs better and ensures a smoother resolution process.
4. Review Eligibility: Our Customer Experience team will review your request and determine if your return meets our eligibility criteria. This includes factors such as the time since delivery, the condition of the product, and adherence to our return policy guidelines.
5. Receive Return Authorization: If your return request meets our criteria, we'll provide you with a Return Authorization (RA) number. This number is essential for processing your return and ensures that your return is properly tracked within our system.
6. Package the Item: Carefully package the item(s) you wish to return, ensuring that they are securely packed to prevent any damage during transit. Please include all original packaging, accessories, and documentation that came with the product.
7. Label the Package: Clearly label the package with the provided RA number. This helps us identify and process your return efficiently once it reaches our warehouse.
8. Ship the Item: Arrange for the return shipment of the package to the address provided by our Customer Experience team. Depending on the nature of the return, you may be responsible for shipping costs.
9. Tracking and Confirmation: Once the return package is shipped, please provide us with the tracking information. This allows us to monitor the return shipment and ensures that it reaches us safely.
10. Processing the Return: Upon receiving the returned item(s) at our warehouse, our team will inspect the product(s) to verify eligibility and condition. If everything checks out, we'll proceed with processing your refund or exchange according to our return policy guidelines.

We strive to make the return process as hassle-free as possible for our customers. If you have any questions or need assistance at any step of the process, please don't hesitate to reach out to our Customer Experience team. We're here to help!

Changing Shipping Address Instructions:

If a customer needs to change the shipping address for their order, they should follow these steps:

1. Contact Us Immediately: As soon as the need to change the shipping address arises, the customer should reach out to our Customer Experience team promptly. They can contact us via email at support@homelivingparadise.com, call us at (800) 557-5160 during our business hours (Mon-Fri, 9:00 AM - 6:00 PM EST), or use our live chat feature on our website during the same hours.
2. Provide Order Information: The customer should provide their Order Number and explain the need to change the shipping address. This information helps us locate their order quickly and efficiently.
3. Confirm Availability: Our Customer Experience team will check the status of the order and confirm if it's still possible to change the shipping address. Depending on the order's processing status and carrier arrangements, changes may or may not be feasible.
4. Update Shipping Address: If the order is still eligible for a shipping address change, the customer will need to provide the new shipping address details. This includes the recipient's name, street address, city, state, zip code, and any additional relevant information.
5. Confirmation: Once the new shipping address is provided, our team will update the order with the revised information and confirm the changes with the customer. It's essential for the customer to review the updated details to ensure accuracy.
6. Shipping Address Change Fee: Please note that depending on the order's processing stage and carrier policies, a shipping address change fee may apply. Our Customer Experience team will provide information about any applicable fees during the address change process.
7. Follow-Up: After the shipping address is successfully updated, the customer should keep an eye on their order's tracking information to ensure it reaches the correct destination. If there are any concerns or issues with the updated address, the customer should contact us immediately for further assistance.

We understand that circumstances may arise requiring a change in shipping address, and we're here to assist our customers throughout the process. Our goal is to ensure a smooth and satisfactory shopping experience for every customer at HomeLivingParadise.com.

Frequently Asked Questions (FAQ)

Can I change my address?

If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at support@homelivingparadise.com.

Can I cancel my order?

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Do I have to pay for return shipping?

For defective products, we will cover the return shipping cost for you. However, if returning for any other reason, including customer remorse, you need to pay the actual return shipping cost.

How will I receive the return label?

The return label will be emailed to you once your return request is approved. You can then download and print the return label for your convenience.

Late or Missing Refunds:

Recheck your bank account if you haven’t received a refund.

Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.

Thank you for reviewing our return policy at HomeLivingParadise.com. If you have any further questions or need assistance, our dedicated customer service team is here to help. Your trust and satisfaction are of utmost importance to us, and we look forward to continuing to serve you with quality products and excellent service.

Happy shopping from all of us at HomeLivingParadise.com!

Our Commitment to Competitive Pricing

At Home Living Paradise, our commitment to offering competitive prices for our premium selection is unwavering. We work closely with our suppliers to establish minimum advertised pricing guidelines, ensuring a level playing field in the market. This guarantees that online retailers provide the same products at comparable prices.

Price Match Guarantee - Your Confidence in Our Pricing

Our primary goal is to provide you with the utmost confidence in our pricing. If you come across a lower price for the same item on another online store within 30 days of your purchase, please inform us. We will promptly investigate and contact the brand to confirm their compliance with our minimum advertised price policy. If you qualify for a refund, we will credit the difference back to your credit card.

Requesting Your Partial Refund

To initiate your partial refund request, follow these steps:

• Email us the links to both the product on our website and the competing website within 30 days from your order date.
• We will process the credit to ensure you benefit from our commitment to competitive pricing.

Our 100% Price Guarantee - Terms and Conditions

Our Price Match Guarantee comes with specific terms and conditions to ensure fairness and transparency:

• You must complete the purchase on our website before requesting our Price Match Guarantee.
• Promotions such as rebates, holiday sales, and "buy one, get one free" offers are ineligible.
• The item must be available in stock on the competitor's website.
• Competitors must operate solely as an online store, excluding retail locations.
• Discounter or auction websites (e.g., eBay, Overstock, Walmart, Amazon, etc.) are not applicable.
• The competitor must be an Authorized Retailer of the product in question.
• Our Price Match Guarantee covers the item price and shipping charges, excluding sales tax.

Pre-Purchase Price Match Queries

If you want to confirm our ability to price match a product before placing your order, please don't hesitate to reach out to us. We're here to address your inquiries and provide peace of mind.

Our Commitment to Value

At Home Living Paradise, our dedication to ensuring you receive the best value is at the core of our mission. If you have any questions regarding our pricing or the Price Match Guarantee, please don't hesitate to contact us. We're here to assist you every step of the way.

Welcome to Home Living Paradise – your premier destination for an unparalleled selection of luxury home appliances, ranging from kitchen marvels to outdoor essentials and everything in between.

Our dedication to excellence extends far beyond the point of sale. Our team of experts is on standby, ready to assist you with any questions or concerns you may have about your order. We're committed to ensuring that your journey with us is nothing short of extraordinary.

FREE Shipping: Enjoy complimentary shipping within the contiguous United States on every order, straight from our strategically located warehouses. This value-added service is part of our ongoing effort to provide exceptional benefits to our valued customers.

Lowest Price Guarantee: We stand firmly behind our commitment to offering the best prices online for luxury home appliances, all while maintaining uncompromising quality. 

Secure Shopping: Shop with confidence knowing that our 100% secure checkout process safeguards your sensitive information. Your privacy and security are our top priorities.

Satisfaction Guarantee: Your satisfaction is paramount to us. We wholeheartedly stand by the quality and performance of our luxury home appliances. Should you ever have any concerns about your purchase, our dedicated customer support team is just a phone call, email, or live chat away.

Meet The Owner James: A Visionary Entrepreneur Redefining the World of Luxury Home Appliances

James' journey began amidst the hustle and bustle of a vibrant kitchen, where the aroma of culinary delights filled the air and creativity knew no bounds. It was here that his passion for luxury home appliances was ignited, each one a testament to innovation and sophistication.

Yet, James faced a challenge in his quest for the finest appliances. Amidst the vast online landscape, he found scattered options, inconsistent quality, and a lack of personalized service. The search for top-tier brands felt akin to finding a needle in a haystack.

Driven by his passion for culinary craftsmanship, James envisioned a solution. He dreamed of a digital sanctuary where enthusiasts could explore a curated selection of premium home appliances, chosen for their quality, innovation, and aesthetic excellence.

Thus, Home Living Paradise was born – more than just an online store, it became a haven where every customer receives personalized attention, expert guidance, and access to the most exquisite appliances the industry has to offer.

Today, Home Living Paradise stands as a testament to James' vision – a testament to his dedication to enhancing lives through culinary excellence. With unwavering commitment and a passionate team by his side, James continues to redefine luxury home appliance shopping, inviting you to experience true culinary elegance.

Our online-exclusive model enables us to offer competitive prices, swift shipping, and unparalleled customer service. Operating online allows us to uphold our commitment to quality without compromise.

Contacting us is effortless. Reach our customer support and sales team via phone, live chat, or email during regular business hours. Connect with us on social media or write to us at our office address.

Experience the Home Living Paradise difference today! Explore our curated collection of luxury home appliances and elevate your living space with sophistication and style.

How To Contact Us

• Phone: (800) 557-5160 (Mon-Fri, 9am-6pm EST)
• Live Chat: Available Mon-Fri, 9am-6pm EST
• Email: support@homelivingparadise.com (We aim to reply within 1-2 hours during Mon-Fri, 9am-6pm EST)
• Address: 5830 E 2nd St, Ste. 7000 #715 Casper, WY 82609, United States

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Explore Flexible Financing Options with Home Living Paradise

Sometimes, the desire to invest in quality appliances might not align with your immediate financial means or available credit. That's where our exceptional financing options come in.

Our Financing Program:

We've teamed up with leading financing companies to offer you one of the industry's finest financing programs. By partnering with the best, we aim to maximize your chances of qualifying for credit. To proceed, you'll need to complete a credit line application, subject to credit approval.

It's important to note that Home Living Paradise doesn't influence financing decisions. The lender assesses your creditworthiness independently, making the final decision.

Swift Approval:

Get a decision within seconds upon applying for financing, allowing you to proceed with your purchase efficiently.

1. Installment Payments with Shop Pay:

At checkout with Shop Pay, you have the option to pay in installments, divided into 4 equal biweekly payments, interest-free, with no hidden fees, or impacting your credit score.* Your first payment is either due immediately or two weeks after purchase, depending on circumstances.

How It Works:

1. Add items to your cart.
2. Check out with Shop Pay.
3. Opt to pay in 4 installments.
4. Your first payment is either due at checkout or in 2 weeks, with subsequent payments automatically debited every 2 weeks from your saved card on Shop Pay. Rest assured, you'll receive email reminders before each payment.

Buy Now, Pay Later:

Select Shop Pay at checkout to split your purchase into 4 equal, interest-free installment payments, with no additional or late fees.*

Shop Pay Installments FAQs:

• Are there late fees? No, there are no late fees for missed scheduled payments.
• Returns with Shop Pay Installments: Refunds may affect your remaining installment balance, either adjusting the final payment or reducing future payments.
• Accepted Payment Methods: Debit and credit cards are accepted for Shop Pay Installments.

For Further Inquiries:

Visit shop.affirm.com/help for questions about installment payments on Shop Pay. Visit shop.app/help/shop-pay for inquiries regarding Shop Pay or the Shop App.

We're dedicated to providing flexible financing options, ensuring you can elevate your home with luxury appliances stress-free.

2. PayPal Financing:

As part of our commitment to offering diverse financing choices, Mobility Ready proudly provides access to PayPal Financing. With PayPal Financing, you can enjoy the benefits of flexible payment plans, allowing you to make your purchase more comfortably.

How It Works:

1. When you choose to pay with PayPal Financing during checkout, you'll have the opportunity to explore various financing options, including interest-free plans and fixed monthly payments.
2. PayPal Financing provides you with the flexibility to select a payment plan that aligns with your budget and preferences.
3. The application process is quick and straightforward, and you can receive a financing decision in minutes, making it easy to complete your purchase without delay.

3. Affirm Financing:

Home Living Paradise is proud to offer Affirm Financing, providing a flexible way to purchase your appliances now and pay over time. With Affirm, you can select a payment plan that fits your budget, with options that range from interest-free payments to longer-term financing with interest. Checking eligibility won’t affect your credit score, and Affirm charges no late or hidden fees.

How It Works:

1. Add items to your cart and proceed to checkout.
2. At checkout, select Affirm as your payment method.
3. Choose from the available financing options, such as interest-free short-term plans or extended monthly payments.
4. Affirm lets you check your spending power directly on the product or cart page, so you know your financing options before completing your purchase. 

Get Started:

To explore Shop Pay Installments, PayPal Financing, and Affirm Financing and take advantage of their benefits, simply select your preferred option during the checkout process. You can review the available financing plans, choose the one that aligns with your needs, and complete your purchase seamlessly.

At Home Living Paradise, we understand that everyone's financial circumstances are unique, and we're dedicated to providing you with the options you need to make your purchase with confidence. Whether you opt for Shop Pay Installments, Paypal Financing, or Affirm Financing our goal is to ensure that your shopping experience is both enjoyable and convenient. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority, and we're here to assist you every step of the way.

Unlock Savings with Home Living Paradise Coupons

Looking to snag a deal on your next purchase? Use coupon code PARADISE5 to get 5% off your order! No minimum or maximum, every order qualifies. Sign up for our email newsletter to get notified when we run periodic sales and offer deeper discounts storewide and on specific brands. Happy shopping!

Special Discounts for Veterans, Active Military, and First Responders:

A token of gratitude awaits our esteemed veterans, active military personnel, and first responders. We offer a 7% discount coupon as a gesture of appreciation. Simply send a copy of your veteran, military, or first responder ID to support@homelivingparadise.com, along with the product you wish to purchase. Our dedicated support team will swiftly review your email and issue a custom invoice, reflecting the additional discount for your purchase at the reduced price.

Low Price Guarantee:

We're committed to ensuring you get the best deal possible. If you find our products advertised at a lower price by another retailer, let us know by emailing us immediately. We'll not only match their offer but also beat it via email.

Note:

Excluded brands are subject to change. If you forgot to apply a coupon to your eligible order, contact us. We'll provide you with a gift card worth 5% off your order value for future use with us. Unfortunately, we cannot refund the discount amount directly on your order.

Questions or Concerns?

Should you have any queries about our coupons, product discounts, or if you've spotted a better deal elsewhere, please don't hesitate to reach out to us via phone, email, or live chat.

Your satisfaction is our priority, and we're dedicated to helping you save on premium home appliances at Home Living Paradise.